Shipping Policy

Overview

Global Trade Solutions provides comprehensive shipping services for international import/export operations. This policy outlines our shipping procedures, delivery timeframes, costs, and responsibilities to ensure transparency and clarity for all our clients.

We work with a network of trusted carriers and logistics partners to deliver reliable, efficient, and cost-effective shipping solutions worldwide.

Shipping Services Offered

Air Freight

• Express air freight for urgent shipments
• Economy air freight for cost-effective solutions
• Door-to-door and airport-to-airport services
• Temperature-controlled cargo handling
• Dangerous goods transportation

Ocean Freight

• Full Container Load (FCL) services
• Less than Container Load (LCL) consolidation
• Roll-on/Roll-off (RoRo) for vehicles
• Break-bulk and project cargo
• Refrigerated container services

Ground Transportation

• Trucking services for domestic distribution
• Rail freight for long-distance transport
• Cross-border ground shipping
• Last-mile delivery solutions
• Dedicated fleet services

Delivery Timeframes

Air Freight Delivery Times

• Express: 1-3 business days to major international destinations
• Standard: 3-7 business days worldwide
• Economy: 7-14 business days depending on route

Ocean Freight Delivery Times

• Trans-Pacific: 10-25 days
• Trans-Atlantic: 7-20 days
• Asia-Europe: 15-35 days
• Intra-Asia: 5-15 days

Ground Transportation

• Regional: 1-3 business days
• National: 3-7 business days
• Cross-border: 5-15 business days

Shipping Process

Shipping Costs

Cost Components

Shipping costs typically include:

• Freight Charges: Based on weight, volume, and distance
• Fuel Surcharges: Variable based on fuel prices
• Handling Fees: Loading, unloading, and terminal charges
• Customs Duties: Import/export duties and taxes
• Insurance: Optional cargo insurance coverage
• Documentation Fees: Preparation of shipping documents

Cost Factors

Several factors influence shipping costs:

• Shipment weight and volume
• Origin and destination locations
• Mode of transportation
• Service speed (express vs. standard)
• Fuel prices and market conditions
• Seasonal demand fluctuations
• Special handling requirements

Packaging Requirements

General Guidelines

• All cargo must be properly packaged for international transport
• Use sturdy, weather-resistant materials
• Ensure adequate cushioning for fragile items
• Secure all packages to prevent movement during transit
• Label packages clearly with shipping information

Special Requirements

• Dangerous Goods: Must comply with IATA/IMO regulations
• Perishable Items: Require temperature-controlled packaging
• High-Value Items: May require special security measures
• Oversized Cargo: May need custom crating or handling

Tracking and Monitoring

We provide comprehensive tracking services for all shipments:

• Real-Time Tracking: Online portal with live shipment status
• Email Notifications: Automated updates at key milestones
• SMS Alerts: Text messages for important status changes
• Dedicated Support: Personal account manager for large shipments
• Proof of Delivery: Digital confirmation and signatures

Insurance Coverage

Basic Coverage

Standard shipping includes limited liability coverage based on international conventions:

• Air Freight: Up to $22 per kg (Warsaw Convention)
• Ocean Freight: Up to $500 per package (Hague-Visby Rules)
• Ground Transport: Varies by carrier and region

Additional Insurance

We recommend additional cargo insurance for:

• High-value shipments
• Fragile or sensitive items
• Time-critical deliveries
• Shipments to high-risk destinations

Insurance options include all-risk coverage, named perils coverage, and total loss coverage.

Customs and Regulatory Compliance

We ensure compliance with all relevant regulations:

• Customs Documentation: Complete and accurate paperwork
• Trade Compliance: Adherence to sanctions and embargoes
• Safety Regulations: Compliance with transport safety standards
• Environmental Regulations: Proper handling of regulated materials
• Security Requirements: Compliance with international security programs

Delivery Issues and Claims

Delayed Shipments

If your shipment is delayed:

• We immediately investigate the cause of delay
• Provide updated delivery estimates
• Offer alternative solutions when possible
• Assist with any urgent requirements

Damage Claims

In case of cargo damage:

• Report damage immediately upon receipt
• Document damage with photos
• File claim within specified timeframes
• Provide all supporting documentation

Lost Shipments

If a shipment is lost:

• We conduct thorough search procedures
• File tracer with carriers
• Process insurance claims if applicable
• Provide compensation per liability limits

Restricted and Prohibited Items

Prohibited Items

We cannot transport:

• Illegal substances and narcotics
• Weapons and ammunition
• Hazardous materials without proper authorization
• Live animals (except through specialized services)
• Human remains and organs
• Counterfeit goods

Restricted Items

These items require special permits or handling:

• Alcohol and tobacco products
• Plants and agricultural products
• Pharmaceuticals and medical supplies
• Batteries and electronic devices
• Chemicals and industrial materials

Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters (earthquakes, hurricanes, floods)
• War, civil unrest, or terrorist activities
• Government actions or regulatory changes
• Labor strikes or transportation disruptions
• Severe weather conditions
• Pandemics or public health emergencies

In such cases, we will work to minimize delays and keep you informed of the situation.

Contact Information

For shipping-related questions or assistance, please contact:

• Shipping Department: shipping@tradecompany.com
• Customer Support: +1 (212) 555-0100
• Emergency Hotline: +1 (800) 555-0200 (24/7)
• Claims Department: claims@tradecompany.com